
Lider en TONER para impresoras laser
desde 1991.
Las Impresoras Laser proveen de códigos de errores frecuentes, los cuales alertan a Usted de la mayoría de los problemas que se producen.
La presente lista enumera códigos de error, con enlaces a páginas que incluyen explicaciones y las soluciones correspondientes:
- ERROR 11
Paper Out (MP/PC/UC/LC/EC/LE LOAD)
- ERROR 12
Open or No EP Cartridge
- ERROR 13
Paper Jam
- ERROR 14
No EP Cartridge or No Toner Cartridge
- ERROR 16
Toner Low Message
- ERROR 18
MIO Not Ready
- ERROR 20
Memory Overflow
- ERROR 21
Print Overrun
- ERROR 22
22 Error/ I/O Config Error/Par I/O Error/ MIO Error
- ERROR 23
I /O Not Ready
- ERROR 24
Job Memory Full
- ERROR 30 PS Error
16 PS Error 16
- ERROR 30
PS Error 22 or 25 Error 30 PS Error 22 or 25
- ERROR 30 PS Error
XX Error 30 PS Error XX
- ERROR 40 (Data Transfer
Error)
- ERROR 41 (Temporary
Print Engine Failure)
- ERROR 41.1
- ERROR 43 Error
- ERROR
50 Service
- ERROR 51 Service
- ERROR
52 Service
- ERROR
53 Service
- ERROR 54 Duplex Feed
Error (IID/IIID) or Main Motor Stall 2686 A/D
- Error 55
Internal Communication Problem
- ERROR 56 IID/IIID - Output Selector Knob not
in Duplex Position
- Error 56 IIISi/4Si - Trying to print envelope
in duplex mode
- ERROR 57 Incompatible
Memory Card or Gears Seized or bad main motor or fan motor
- Error 58
- ERROR 59 Add Memory IIISi/4Si
- ERROR 60 2686 A/D, 4, 4+, 4P Defective
Formatter PCA, IIISi/4Si/4V: Defective SIMMS
- ERROR 61 Defective
formatter PCA
- ERROR 61 MEMORY IIISi/4Si/4V
- Defective memory SIMMs, reseat, remove or replace
- ERROR 62 MEMORY IIISi/4Si/4V
- Defective memory SIMMs, reseat, remove, replace
- ERROR 62.X SERVICE
- Error 63 Defective Formatter PCA or defective
SIMMS - reseat SIMMS or remove temporarily (IIISi/4Si/4V)
- ERROR 67
Defective formatter PCA
- ERROR 79
Software Drivers, Memory PCA's, Font Macro Cartridges, I/O Cards, Def. Toner
Cartridge (4+ only)
- ERROR 80
Inicio
Error 11 - Paper Out
- Paper tray empty or not seated correctly. A buildup
of toner on the edges of the tray which slide into the printer can sometimes
cause problems. Take a sharp tool, like a razor blade and scrape the buildup
off these edges.
- Sensor Arm Stuck or Broken - check for free movement
of the sensor arm. On the LJ4/4M/4+/4M+ the sensor flag can get knocked out
of place when a paper jam occurs and the tray is pulled out abruptly. Most
times this can simply be reinstalled. If it's broken, you will need to replace
the sensor flag.
- Defective Tray Size Sensing or Configuration -
Most trays have tabs which depress a series of switches when installed. Verify
that the tabs aren't damaged and that the tray switches located in the printer
are not damaged. You can depress these by hand and hear them click. Occasionally
the contact for the micro switch will get bent and will have to be replaced.
Also verify the configuration through the menus on the printer.
- Defective Paper Control Sensor PCB - These do
fail and will need to be replaced.
Error 12 Printer
Open
- Paper path door (IIP/IIIP) or top cover open.
On the IIP/IIIP this can be caused by a defective toner cartridge, defective
cooling fan, PS4 or PS5 sensors. Also caused by the density
adjusting PCA located behind the density adjusting slide switch.
This board takes the input from the two sensors and provides info to the DC
controller. If the board becomes defective, you will receive an error 12.
Easily replaced after removing the top cover and three wiring harness connectors.
If you want to attempt board level repair try the electrolytic capacitor,
C207 1 uF 6 VDC. On the 4P/5P printers, the top cover is open or no
toner cartridge is installed. This error can also be caused by a defective
interlock switch assembly.
- On the Laserjet 4/4+ an error 12 can indicate
the top cover open or a broken tab on the cover assembly. On rare occasions
a defective paper control assembly or actuator can cause this problem. Verify
the tab on the cover is not broken.
Error 13 Paper Jam
- Check the paper, make sure it meets the paper
specifications for your printer. Tractor feed paper with the edges ripped
off doesn't seem to work very well. Extremely heavy or thick paper is also
a problem. Check the HP paper specification guide for more info. Be careful
with labels, use only labels designed to take the heat generated by the fuser
assembly. Regular labels my "ooze" adhesive as they pass through the fuser
assembly and literally gum up the works! Also check for any partially peeled
labels, this can be a disaster if they come off inside the printer.
- Check the paper path for toner or paper dust buildup.
Look for bits of paper lodged in the path particularly around the sensors.
4L/4P printers can have paper stuck in the pickup area which is accessed by
removing the screw over the oblique roller cover.
- You may have a worn pickup roller. Common on the
LJII/III series is a worn input pickup roller. Sometimes you can clean these
and get a few more miles out of them but when you start to get jams with a
smudge on the top middle of the page, it's time to replace both the input
pickup roller assembly and the cork paper separation pad. On the IIP/IIIP
you can wipe toner/paper dust buildup off the roller and also remove the separation
pad (small cork pad) and clean it as well. If the rollers are glazed or you
see cracks, replace the roller or assembly. Replacing the pickup roller and
seperation pad on the IIP/IIIP will quiet the chatter associated with a worn
seperation pad.
- Is the paper size correct? Is the software set
for the size you're using? Is the menu set for the size you're using? Check
these items. If the software tells the printer to expect a different
size (legal, A4, COM10) than the tray available, you will get an error. This
can happen when printing a FAX document formatted for A4 size paper.
- You could also have a defective or dirty exit
sensor. Replace or clean as needed.
- Make sure the paper cassettes are installed correctly.
A buildup of toner on the edges of the tray which slide into the printer can
sometimes cause problems. Take a sharp tool, like a razor blade and scrape
the buildup off these edges.
- Bad paper pickup solenoid. On the LJII/III series
the rubber damper on the clutch release solenoid can degrade and become sticky
and gummy. You can remove it and replace it with a piece of adhesive backed
felt. Note: A sticky solenoid can also be the cause of text appearing lower
on each successive page.
- Bad drive gears. Again on the LJII/III we are
starting to see more and more failures of the gear drive assembly. A broken
tooth on one gear is all it takes. Replace this as an assembly.
- Listen for the motor operation, make sure it's
operational. If not replace the motor or drive circuit as required.
- HP IIP/IIIP and Apple Personal LaserWriter's that
pickup the paper and then crunch it up at the toner cartridge usually have
a bad drive gear assembly. If the paper crinkles right at the toner cartridge
it is most likely the drive gear located on the right side of the printer.
If you fold down the right side cover, you will see a white gear/clutch assembly.
Replacing this should solve your problem. You need RG1-1777, Drive Gear Assembly.
Take a look at the white gear - if it looks as if it has twisted on the shaft
that is the problem. You can remove it and rotate the inner white gear - it
should exhibit a one way clutch action and rotate smoothly. The outer gear
should rotate in one direction only with a spring action which limits it rotation.
ERROR 14 No EP Cartridge or No
Toner Cartridge
No toner cartridge or cartridge not fully seated
- pull it out and install it again. On the IIP/IIIP the connections for the
high voltage are made on the left side of the printer so you may want to favor
that side as you install the cartridge.
On the HP LaserJet/LaserJet Plus (2686A/D) this
can be caused by a defective cassette micro switch in which case you will have
to repair or replace it.
On the II and III Series printers, this error message
can be caused by a faulty paper control PCA. This is the board mounted to the
DC power supply which is in the right front corner of the printer. Press the
spring contacts and listen for the micro switches. You should hear a definite
clicking.
On the II and III Series and the IIISi/4Si, make
sure at least one of the two drum sensitivity tabs are present. These are small
rectangular blocks of plastic which contact the switches in the printer.
On the 4V/4MV check the toner cartridge micro switch
on the High Voltage PCB - SW501.
Also on the 4V/4MV check the door open sensor (PS402)
on the terminal board located under the transfer roller.
Can also be caused by a defective DC controller.
Pretty rare though.
Error 16 Toner Low
Toner cartridge is empty or toner in cartridge is
not distributed evenly. Gently shake the toner cartridge both from side to side
and from front to back. This can generally get you 100 or so more pages.
Bad or dirty cartridge contacts. Look for the conductive
contacts on the cartridge and the corresponding contacts in the printer and
make sure they are clean and free of contaminants.
Defective High Voltage power supply or on the LJ
II/III the DC controller to High Voltage power supply can be defective. Check
for opens on the cable.
IIISi/4Si check the door open sensor flag, PS1.
Also check the toner level sensor and the toner cartridge itself for damage.
It can also be caused by a defective DC controller. You can verify this by substituting
a known good DC controller if possible.
Error 18 MIO Not Ready
The printer is not connected to a LAN when it's
expecting to see a LAN. Terminate the port on the printer with a BNC T and two
50 ohm termination's.
The MIO card is defective or maybe just not seated
correctly. Remove the card and reseat it, try swapping with a know good card
from another printer. Replace if necessary.
Error 20 Memory Overflow
A large print job has exceeded the memory capacity
of the printer. Verify that the SIMMS or memory cards are seated. Add more memory
or simplify the print job. Remember the original HP Laserjet has only 128K of
memory available, the LJ+ has only 512K and neither one is really upgradable.
On the 5P turn the image adapt and page protect
to ON or AUTO. These can be set within the Remote Control Panel. Press GO to
resume printing.
On the 5L, set the Enhanced I/O to AUTO (PCL mode)
and resend the print job.
Error 21 Print Overrun
The print job is to complex. Simplify the job by
removing font changes etc. On the III, IIID, IIIP, enable page protect if you
have and additional 1 MB of memory installed.
On the 4/4M/4+ and 5: The print job is to complex,
enable page protect from the control panel and from the software. You may need
additional memory.
4L Same thing with to much data or the page is to
complex. Simplify the print job. Turn the image adapt and page protect to ON
or AUTO either from the control panel or from within HP Explorers Remote Control
Panel.
5P/5Si Same as above, Press GO to resume printing.
Error 22 22 Error/ I/O Config
Error/ Par I/O Error/MIO Error
I/O configuration for the computer or printer is
incorrect. Configure is properly.
Check I/O Cable, it could be the wrong cable or
damaged.
Is the computer on?!
How about the I/O port - damaged, seated properly,
pins not bent?
4+/5P/5 The computer and printer aren't talking
because of improper signal protocols. Could be a bad cable or loose connection
or just a poor quality cable. Reseat the cable and use only high quality IEEE
1284 compliant cables.
5Si Are you using a non-HP MIO device?
Error 23 I/O Not Ready
ALL PRINTERS The I/O card is not accepting data.
May not be connected - check cabling - or it may be defective. Reseat the card
and if available, swap with a known working card. Watch the termination's on
the network cabling.
Error 24 Job Memory Full
The print job is too complex to be processed. Laser
printers are page printers and require the entire page to be processed before
beginning to print. Simplify the print job by removing font changes and/or graphics.
Add more memory.
Error 30 PS Error
16
ALL PRINTERS An I/O time-out or a prompt for user
interaction like a manual feed has been exceeded. Check the I/O connections
and make sure the proper media is being used.
Error 30
PS Error 16
ALL PRINTERS This is an unexpected PostScript firmware
error. Reseat the PostScript SIMM and/or replace it.
Error 30 PS Error
XX
ALL PRINTERS PCL file was sent to the printer while
in PostScript mode or the PostScript file contains bad data, or you have experienced
and application error (crash). You need to check the configuration of your printer
and drivers, reset the printer, try issuing an initialization command from within
the application. May need to reload your PostScript print driver file.
ERROR 40
Make sure computer and printer are set to the same
baud rates. Reset as needed.
Is the computer powered off!
Check the MIO card, remove, clean contacts, reinstall.
Replace if defective
An abnormal connection break may have occurred during
data transfer - Press Continue or Go to clear this error message.
ERROR 51 (Loss of beam detect)
IIP/IIP+/IIIP
- Improperly seated toner cartridge - remove and
reinstall
- Laser shutter blocked or damaged
- Damaged fiber optic cable
- Defective Laser PCA - replace
II/IID/III/IIID
- Defective toner cartridge - Replace with different
cartridge, even empty for testing
- Bad or loose cable connectors - Scanner to DC
Controller - check and tighten connector pins at both ends of cable
- Damaged Fiber optic cable - examine for cuts or
kinks, replace as necessary
- Defective Scanner Assembly - Replace RG5-0050
IIISi/4Si
- Defective Toner Cartridge - Replace with different
cartridge, even empty for testing
- Fiber Optic cable - examine for cuts kinks, nicks.
- Faulty Connectors - Check J002 on DC controller
and J601 on Laser PCA
- Low DC Voltage - Verify 12 VDC at J601-2 on Laser
PCA
- Defective Scanner Assembly - Replace Laser Scanner
Assembly
4/4+/5
- Faulty Laser Scanner Cable Connectors - Remove
and Reseat connectors
- Defective Laser Scanner Assembly - Replace RG5-0049
Error 55
On IIISi/4Si Printers this is due to the DC controller not
receiving the proper information upon startup. Check the connectors on the
DC controller and power supply. If you don't hear the motor immediately
and you don't have a paper jam, change the power supply.
Error 58
4/4L/4P/4V/5/5P Check the fan cable - reseat cable
or replace fan
4V/4MV Defective DC controller board - replace
IIISi/4Si Error 58.1 & 58.2 Improperly seated
paper cassette
ERROR
62.X
62.0 Service, 62.1-4 Service,
62.5 Service, 62.6 Service All Printers
1. Improperly seated SIMMs
or font cartridge - remove, check/clean contacts re-install and try again. Try
with SIMMs or font cartridge removed to be sure error clears.
2. Defective Internal Memory
- Replace Formatter PCA, check all cables first!
ERROR
67 Defective formatter PCA
2686A/D, II, IID, IIP,III,IIID,IIIP,4,4+,4P
- Defective formatter board, try reseating the connectors and any accessories
you may have plugged in
On the 4Si this could be
a temporary error which can be corrected by cycling the power
4V/4MV - This can also be
a temporary error or a defective paper guide plate assembly. A switch on this
assembly may not be activated properly. You can remedy this by replacing the
paper guide plate assembly, RG5-248-030. Caution needs to be used when installing
the new assembly - be careful of the sensor flag spring!
5Si - Can be caused by field
replaceable units (FRU's) not installed correctly. Check and reinstall.
Error 79
Software/drivers, Memory PCA's, Font-Macro-Personality
Cartridges, option I/O Cards. Defective toner cartridge in the Laserjet 4
Plus only. Remove any accessories (font cartridges, memory PCA's, SIMMs,
etc.) plugged into the formatter card and try again. If the problem persists
and is application specific, verify proper setup with application vendor.
Defective Formatter PCA - Replace with known operational
board and try again.
ERROR 80
ALL Printers
Improper MIO connection - look at pins on formatter
MIO connection
Defective MIO Card - Replace card
Defective Formatter Card - Replace card